I. Grant New Permissions for Prime App Account:


Step 1: Send Us the Partner Request Code (if necessary)
If your Prime App account is set up with a restriction that requires a partner request code for access, follow the steps below to share the code with us.

  1. Go to Settings in the Prime App.
  2. Select Account & Permissions.
  3. If prompted, generate and copy your Partner Request Code.
  4. Send the Partner Request Code to us via Live Chat or email at support@getinstashop.freshdesk.com.


Once we receive the code, we can send you the access request to grant us permission.


Step 2: Review & Accept Our Access Request


After we send you the access request, follow these steps to review and approve it:

  1. Go to Settings in the Prime App.
  2. Select Account & Permissions.
  3. Look for Pending Access Requests under the Permissions section.
  4. You’ll see our partner’s access request listed. Click on it to review the required permissions.
  5. Select the permissions you wish to grant us.
  6. Finally, click Accept Request to allow us access to your Prime App account.




II. Update Permissions for Prime App Account:


If you’ve already granted access to a partner but want to update the permissions later, follow these simple steps:


Step 1:

  1. Go to Settings in the Prime App.
  2. Select Account & Permissions.
  3. Under Manage Partners, find the access you want to update.


Step 2:

  1. Scroll to the Permissions section.
  2. Check the new permissions you’d like to update or add.
  3. Click Save Changes to confirm the updated permissions.


Once you've updated the permissions, send a quick message to our Support team via Live Chat or email us a support@getinstashop.freshdesk.com, notifying us of the update. Our team will take care of the rest!